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2:38

New

Digital Transformation – What is that?

Everyone seems to be working on a Digital Transformation. So what is it? We hear one woman explaining what her own Digital Transformation program did, including activities around strategy, customer experience, creating capabilities to innovate and manage technology differently, and new approaches to getting value from data. Great for introducing a discussion about the transformation road ahead.
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1:58

New

Jane runs a standup

Agile teams use Standup meetings to keep teams connected and aligned day to day, and track progress in a simple and visible way. This story is a simple demonstration of a Standup meeting - with Jane's tips for facilitators, scrum masters and project managers to get the most out of this opportunity for teams to work together more effectively.
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2:12

Let’s see how they go with that – a story about change and accountability

Effective change leadership is critical to successful organisational change. Too often, change programs are burning through resources to design and implement a change, while key senior leaders are passive or sceptical about the change and its outcomes. In this story we meet such an executive. Great for opening discussions about the role of senior leaders in driving change.
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2:40

My Flight is Cancelled – a Customer Experience story

What happens to your customer if you don’t take the time to think through each step of the customer’s experience before you implement new digital channels? What are customers wanting, and what are they feeling as they go through your service process? In this story we journey with a man whose flight is cancelled, as he attempts to engage with the airline’s livechat rescheduling service.
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3:01

How Projects End

When projects 'go live' it can be a very satisfying to see what's achieved. However for teams supporting the production version of IT systems, it's often the start of a difficult period. In this story an IT support manager shares his team's experience when a recent project ended, only to leave them with a long list of day to day problems to navigate. Perfect to prompt a discussion about the purpose of Service/Support Design activities in project scope, and the benefits of good transition planning.
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2:11

Free

Are all our stakeholders equal?

During change programs it’s important to identify stakeholders and engage them effectively. But it’s not a one-size-fits-all approach, each stakeholder has a different story and change programs will ideally provide engagement activities appropriate for them. In this Sticky Story two members of a project team discuss two stakeholders, why they are important to the program in terms of influence and interest, and why different types engagement opportunities are offered to them.
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2:17

Free

Jane Runs a Retro

Agile teams use Retrospective meetings to generate quick and focused input on team effectiveness and progress, and generate energy for improvement. This story is a simple demonstration of an Agile Retrospective meeting - with Jane's tips for faciitators, scrum masters and project managers to get the most out of this opportunity for teams to learn and improve.
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3:29

The Birth of a High Performing Team

We've all worked at some time in a team that just didn't function well, so we know how draining this can be for everyone. In this Sticky Story we journey with one team from dysfunctional to high performing, and we hear about the team leader's approaches that made the difference. This story touches on setting shared goals, leadership style, team diversity, and examples of team processes to create a collaborative and outcome focused team culture.
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2:02

I can take it or leave it – a story about employee engagement

A leader can make all the difference in nurturing an engaged team. What does a disengaged employee think and feel about their experience at work? And what would they say about the leadership they are receiving? We take the bus with two employees having quite different experiences and see how this is affecting their engagement, highlighting key approaches used by leaders of engaged teams.
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2:02

Coaching Conversations

Take a moment to look at coaching from  another perspective.  In this story we hear an employee describing the coaching conversations he has with his manager, and the value they've provided. Have you been asked to provide coaching to your team members? How is coaching different to just providing some feedback on performance? This story will help as you think through your approach.
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3:33

A Change Manager’s story about Agile

Change practitioners are learning to apply their skills to new project models like Agile. Accompany a Change Manager on a journey through her first Agile project. What was different, and how did she tackle it? We go with her as she adjusts her approach to her initial change strategy work, impacts assessment, stakeholder engagement, and change implementation tactics. Every Agile project (every project in fact) is different, and this is just one story. However it will be a great start for your conversation about change management in an Agile setting.
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2:03

Change Impact Analysis? Gosh that sounds time consuming!

Remember 'We don't need a Change Manager'? Our Project Manager from that story is now greeting her new Change Manager and demanding a change plan be delivered in days, only to find that the first step is to identify the business impacts of the change. This story helps to illustrate the purpose of the change impacts work, and how it contributes to effective change planning and business readiness. Perfect to open your discussion about change impacts!
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3:47

Free

Lead the way Santa!

How does Santa inspire such loyalty and achieve so much with his team of elves? Santa's workshop has such high engagement scores, everyone wants to know how it's done. We've sent a reporter to the North Pole to talk to the elves about their famous leader, to bring his secret leadership magic to the world.
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1:33

Dave’s new skills

We met Dave as he started his journey through transformation, with "How Dave Feels" and "How Dave Feels Now". We've seen Dave feeling overwhelmed and resistant, we've seen him becoming engaged with the change program and shifting his perspective. Now we see him as he copes with the fear that his skills and knowledge are not a fit to the new world, and starts to take on new knowledge and build confidence.
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1:37

Leading with a Growth Mindset 4: I hope I will

The last of four stories focused on Leading with a Growth Mindset. In this story we see how a leader with a Growth Mindset is actively taking on new knowledge and skills to create new pathways for herself. The four Growth Mindset stories are perfect to start a conversation in any leadership team about Growth Mindset in organisations, and a leader's role in driving this culture.
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2:06

Leading with a Growth Mindset 3: Maybe we need to get creative

The third of four short Sticky Stories that illustrate leader behaviour, with a focus on Growth Mindset. Leaders with a Growth Mindset foster innovation and are open to possibilities. In this story two leaders take different approaches when their teams are faced with challenges. One leader opens the door to ideas and innovation from his team, and we see that this approach brings success.
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1:57

Jana asks why 5 times

The '5 whys' technique for analysing the root cause of a problem is a very simple one, and easy to apply. By establishing a good answer to the question 'why', we can unwrap another layer of cause by asking why again. This Sticky Story is a demonstration of 5 whys to look into a process issue in a service centre. Useful for introductions to the 5 whys and other problem analysis techniques.
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1:22

Leading with a Growth Mindset 2: Tell me, I want to know

In organisations with a Growth Mindset, leaders behave differently and have a positive view of their team's ability to learn, grow and improve. This is critical in any organisation’s bid to be more agile and innovative, to capture a fast changing customer. This story is the second of four 1-minute stories that illustrate what Leading with a Growth Mindset looks like. In this story we see that Leaders with a Growth Mindset welcome constructive feedback.
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1:16

Leading with a Growth Mindset 1: I don’t see it that way!

In organisations with a Growth Mindset, leaders behave differently and have a positive view of their team's ability to learn, grow and improve. In a series of four 1-minute stories we see what Leading with a Growth Mindset looks like. In the first story, a leader works with her team to turn a setback into learning and improvement. Great to start that Growth Mindset conversation with leaders in any organisation.
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2:00

We hate consultants!

For consultants, developing healthy and lasting client relationships is critical. Too often, clients are left with negative impressions, and questioning the value delivered. In this story we hear an amusingly outraged professional explaining to a consultant why she and her colleagues ‘hate consultants’. We see these complaints translated into consulting relationship tips that can make a lasting difference to consultant success.
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2:14

What makes you so super?

Large organisations often run super user programs when they are introducing changes to systems and processes. This fun Sticky Story is a great introduction to super user sessions, with a lighthearted and brief look at typical preparations for super users and the value they can provide during implementation.
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1:42

I don’t have a bias

Unconscious biases are a normal part of any human's decision making, and in the workplace can result in a lack of diversity even when decision makers are doing their best to be fair. In this story two managers review recent recruitment and promotion decisions with a spotlight on diversity. This story is a great discussion starter on diversity and unconscious bias.
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2:00

Free

The Best Team Ever

Diversity in our teams opens doors to a variety of benefits, however it takes a conscious effort to address unconscious biases and identify and remove practical barriers to diversity. In this story we meet a team that excels, and we are offered a glimpse of a workplace and leadership approach that promotes diversity.
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1:29

What a Rubbish Workshop!

It's great to get people working together, but unfortunately meetings and workshops aren't always as productive as they should be. In this light hearted story we hear two managers reviewing a less than satisfying workshop experience, providing some insights into good workshop planning and facilitation. Great for discussions about effective meetings and setting workshop objectives.
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1:52

Why can’t we change our culture?

Sometimes efforts to drive a great culture seem to cause frustration. What if people are aligned with the culture, but practical things are getting in their way? In this story we see how this feels for a team member keen to deliver on customer focus, as he encounters issues with systems and processes in the organisation.
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2:01

Everyday Performance Feedback

How should leaders be communicating about performance every day? Leaders are told the annual performance review is disappearing, or that the annual review shouldn’t hold any surprises because good managers are providing quality feedback every day. What does this look like in practice? This story gives us an insight into how a leader integrates feedback into day to day interactions. Great for sessions for leaders on coaching and leading teams.
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2:10

Agile – Where is my estimate?

In a transition to Agile approaches, many conversations about estimates take place with executives. This story gives you the chance to join in on one of these conversations. Perfect for Agile training and for discussions about managing stakeholders of Agile teams.
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1:32

Free

How Dave feels now…

One of two stories about Dave. We met Dave in "How Dave feels about a Digital Transformation" - he showed us what change resistance looks like. Now we see what it looks like when Dave becomes engaged in the change. Useful for discussions about the power of stakeholder engagement activities.
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1:02

Positive Messaging? When change is hard…

In change communications we aim to communicate positive messages about an upcoming change. However sometimes change is hard, and it can be patronising or disrespectful to keep communicating the positive without being authentic and transparent about the negative aspects of the change. When leaders ignore the negative side of change, employee trust is often the price. In this Sticky Story employees are concerned about the impact of a change program on their jobs, and they listen to an executive presenting on the program.
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2:58

How to Undermine your Corporate Values Initiative

Culture transformation is a critical focus for many organisations as they adapt to the digital age. But why is it so hard to achieve? Again and again we see that it is the behaviour of the most senior leaders in an organisation that make or break a culture change initiative. In this funny Sticky Story, we see how one leader’s actions ensure that the espoused corporate values are not taken seriously.
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1:43

Free

Agile Approaches – Will it be Different for Business Stakeholders?

We know how different it is to be working in an Agile team rather than a traditional ‘waterfall’ project methodology. But what is it like for the business stakeholders that work closely with a project team to make all the big decisions? This Sticky Story is told from the perspective of a business owner, comparing his previous experiences of IT projects with the one he is now having with an Agile team
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1:02

So we have a Service Charter

We hope that agreeing on a Service Charter and making our customer service standards clear to teams will have a positive impact on service performance. But if there are poor service behaviours going on, how would we like to see people applying the new Service Charter, and ‘calling’ their peers on unacceptable service? This Sticky Story shows us an example of an internal service team member using a Service Charter to help redirect her team’s performance.
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1:07

An Agile Revelation

This Sticky Story shows us a short conversation between two colleagues at work, highlighting the different (and better) user experience of frequent small releases of technology change in an Agile environment versus the disruptive impact of huge change programs replacing whole technology platforms
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1:30

Is it Change Resistance?

Change in the workplace brings out a range of behaviours, and it is easy to call the ones we don’t like ‘change resistance’. In this Sticky Story we see a team struggling with a process change that has not been well communicated and implemented. We then see their behaviour labelled ‘change resistance’ by management.
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1:05

Free

How Dave feels about a Digital Transformation Program

In this funny, light-hearted Sticky Story Dave displays typical behaviours often labelled as change resistance. He communicates negatively about a major change program to others at work, and expresses doubts about his future in the job. He refuses to engage in meetings about the change. This is one of two stories about Dave and his journey through workplace change. Check out “How Dave feels now…” which shows how stakeholder engagement approaches can turn change resistance into cooperation and support over time.
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3:11

Be Smart About Buying IT

Many of the problems businesses experience with their systems and IT vendors would be avoided by taking a holistic and long term approach to the initial purchasing decision. In this story, Jim -a business manager -describes how buying technology solutions should be similar to buying any long term asset, and illustrates some of the pitfalls for business leaders. He tells his own story in terms of a decision about buying a corporate jet, and then a decision about buying a Customer Relationship Management system. This story will be useful to generate discussion with management audiences, about their own lessons learned in procuring IT and how issues can be avoided.
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1:53

A Great Change Leader

This story helps illustrate how change sponsors and transformational leaders work. It is well understood that the senior leader of a change program can make or break it, based on their leadership style and behaviour. There are many lists of essential leader attributes to drive change and transformation. What do these behaviours look like in action? In a fun 2 minutes we watch a great change leader make her way through a day, and we note the attributes she is demonstrating that make her the right leader in times of change.
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2:18

A Difficult Conversation Well Handled

This is one of 2 Sticky Stories illustrating the same difficult conversation, handled in two different ways. In this story an emotional conversation between an upset business manager and an internal IT manager is gradually diffused, with a mutually acceptable result and a commitment to action at the conclusion. This story is useful for training and development to handle difficult conversations and resolve conflict.
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1:28

A Difficult Conversation Poorly Handled

This is one of 2 Sticky Stories illustrating the same difficult conversation, handled in two different ways. In this story an emotional conversation between an upset business manager and an internal IT manager escalates into a more severe conflict. This story is useful for training and development to handle difficult conversations and resolve conflict.
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2:03

Free

We don’t need a change manager

Projects often assume that business areas will prepare for the planned changes, and fail to recognise the work involved. In this story we see a project manager brainstorming her project staffing. At first she assumes she won’t need a change manager…..but will she? This story will generate discussion about the value of specialist change practitioners in your organisation.
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