Why can’t we change our culture?

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Sometimes efforts to drive a great culture seem to cause frustration. What if people are aligned with the culture, but practical things are getting in their way? In this story we see how this feels for a team member keen to deliver on customer focus, as he encounters issues with systems and processes in the organisation.

Suggested Talking Points

  • What have you seen in organisations that forms barriers to positive corporate culture?
  • Have you ever noticed a change in culture due to changing a process or system? Why do you think this changed behaviour and attitudes?
  • In this example the character needs better customer data to do more for customer results. Can data and systems be important to culture? What's another example of this?

Duration
1 min 52 sec