How Projects End

AUD $29.70
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When projects ‘go live’ it can be a very satisfying to see what’s achieved. However for teams supporting the production version of IT systems, it’s often the start of a difficult period. In this story an IT support manager shares his team’s experience when a recent project ended, only to leave them with a long list of day to day problems to navigate. Perfect to prompt a discussion about the purpose of Service/Support Design activities in project scope, and the benefits of good transition planning.

Suggested Talking Points

  • What preparations could have eased the transition in this story?
  • When is the best time for a project manager to engage with stakeholders in operations and support?
  • In our project/s who is typically responsible for planning the transition to support? What is our normal approach?
  • Are there actions we need to take to smooth the transition to support after a project ends?

3 min 01 sec